- February 11, 2023
Return and Refund Policy
- Non-Returnable and Non-Exchangeable: Due to hygiene reasons, our products cannot be returned or exchanged.
- Refund/Replacement Requests: Contact our customer care within 24 hours of receiving your order. You may be asked to provide proof such as images of the product, packaging, and invoice. Please allow us 3 working days to investigate.
Eligibility for Full Refund or Replacement:
- Missing products from your order
- Damaged or leaking products
- Wrong product received
- Expired product received
Non-Eligibility for Refund or Replacement:
- Product is tampered with
- Invoice copy is missing
- Batch number, manufacturing date, or MRP is tampered with
- Product is without original packaging
- Query is not raised within 24 hours of receiving the product
- Allergic reactions due to product usage (we recommend a patch test before use and reviewing the ingredient list on the product page before placing an order)
- During Sales and Discounted Rates
During sale periods or when heavy discounts are offered, customers may receive products that are near expiry due to stock clearance. No refunds will be issued for such products purchased on sale or at a discounted rate.
Refund Policy
- Proof Requirement: We may request proof before initiating a refund.
- Prepaid Orders: Refunds will take 6-7 business days to reflect in your account. You will receive an SMS and email when the refund is initiated, with a link to track the status.
- COD Orders: Refunds will be processed via bank transfers and may take up to 15-17 business days to reflect in your account.