- February 11, 2023
Return and Refund Policy
- Non-Returnable and Non-Exchangeable: Due to hygiene reasons, our products cannot be returned or exchanged.
- Refund/Replacement Requests: Contact our customer care within 24 hours of receiving your order. You may be asked to provide proof such as images of the product, packaging, and invoice. Please allow us 3 working days to investigate.
Eligibility for Full Refund or Replacement:
- Missing products from your order
- Damaged or leaking products
- Wrong product received
- Expired product received
Non-Eligibility for Refund or Replacement:
- Product is tampered with
- Invoice copy is missing
- Batch number, manufacturing date, or MRP is tampered with
- Product is without original packaging
- Query is not raised within 24 hours of receiving the product
- Allergic reactions due to product usage (we recommend a patch test before use and reviewing the ingredient list on the product page before placing an order)
Refund Policy
- Proof Requirement: We may request proof before initiating a refund.
- Prepaid Orders: Refunds will take 6-7 business days to reflect in your account. You will receive an SMS and email when the refund is initiated, with a link to track the status.
- COD Orders: Refunds will be processed via bank transfers and may take up to 15-17 business days to reflect in your account.